Since complaints remain unresolved due to lack of specific information, this move will help consumers who can lodge an online complaint against a particular food business using the FSSAI number, it said.
The FSSAI number will help in improving traceability for food products. Representation pic
The Food Safety and Standards Authority of India (FSSAI) has mandated food business operators to mention FSSAI licence or registration number on cash receipts or purchase invoice with effect from October 1 this year.
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Since complaints remain unresolved due to lack of specific information, this move will help consumers who can lodge an online complaint against a particular food business using the FSSAI number, it said.
Mentioning of FSSAI number shall also improve the overall awareness, the regulator said if not mentioned, it will indicate non-compliance or non registration/licensing by the food business. If the FSSAI number is not available to consumers, expecting him to complain with complete coordinates is an uphill task. Even regulators find it difficult to trace the origin of complaint and attend to it promptly, it said. The invoice helps establishing this trail.
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