In a survey conducted at 120 airports, across 45 countries, fliers give our Mumbai airport a rating of 3.76/5 for overall satisfaction
In a survey conducted at 120 airports, across 45 countries, fliers give ouru00a0Mumbai airport a rating of 3.76/5 for overall satisfaction
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on duty: Security personnel guard the Mumbai airport |
"Both international and domestic passengers using Mumbai airport have given it 3.76 points for overall satisfaction," said Vivian Fung, communications manager, ACI.u00a0u00a0
"There has been a marked increase emerging from positive reviews by international passengers who gave the airport 3.45 points for overall satisfaction between October and December 2008 in contrast to 2.87 points between July, August and September 2008," said a Mumbai International Airport Ltd official.
Parameters
The survey analysed the airport's services on global parameters checking product and service quality from check-in to departure, from arrivals to baggage collection. This included terminal cleanliness, staff efficiency, staff courtesy, terminal signage, security processing, immigration and customs, walking distances, as well as features like shopping, dining options, and Internet services.
International passengers using the Mumbai airport believed that the availability of baggage trolleys has improved considerably. "Passengers feltu00a0thatu00a0airport security guards, CISF officers and customs staff had improved in helpfulness and courtesy earning 3.93 points as against 2.78 out of 5 in the previous survey," added Fung.
Facilities like ATMs, money changing services and Wi-Fi services also received the thumbs up. Passengers felt that thoroughness of security checks and comfort in business and first-class lounges had improved immensely.
Points earned
Quality of business and executive lounges: 3.65/5 (domestic passengers), 3.39 (international passengers)
Check-in process: 4.02/5
Availability of baggage trolleys: 4.02/5u00a0 (domestic passengers), 3.84/5 (international passengers)
Transportation: 3.71/5
Courtesy of airport staff: 4.04/5
Courtesy of inspection staff (CISF, Customs etc): 3.93/5
Overall facilities:u00a0 3.72/5 (business passengers), 4/5 (leisure passengers), 3.89/5 (domestic passengers)
Other utilities: 2.99/5
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