Microsoft not ready to recover files deleted by Windows 10 update

Later in the day, the head of the Windows Insider program, Dona Sarkar tweeted that Microsoft tech support has the tools to recover the missing files and guided followers how to reach out for assistance

Despite claims by a company executive that Microsoft tech support has the tools to help users recover the files deleted by the "Windows 10 October 2018" update, users have not yet been able to avail the facilities, a media report said. Microsoft on Saturday paused the roll-out of the software update after several users complained that installing the update was wiping off their data.

Later in the day, the head of the Windows Insider program, Dona Sarkar tweeted that Microsoft tech support has the tools to recover the missing files and guided followers how to reach out for assistance. But the Microsoft tech support team appears to be clueless about these tools, the Bleeping Computer reported on Sunday. Numerous users who called the support number were told that the bug was still under investigation and that the agents were not aware of any tools, the report said.

On Saturday, Microsoft advised users who manually downloaded the update to not "install it and wait until new media is available". "We will provide an update when we resume rolling out the Windows 10 October 2018 Update to customers," the post added. Earlier, some users complained that the update wiped out their profiles, including documents and photos. An alarming number of users took to social media forums and Microsoft's own support website to complain about the issue. The Windows 10 October 2018 update rolled out globally on October 2.

Catch up on all the latest Crime, National, International and Hatke news here. Also download the new mid-day Android and iOS apps to get latest updates

This story has been sourced from a third party syndicated feed, agencies. Mid-day accepts no responsibility or liability for its dependability, trustworthiness, reliability and data of the text. Mid-day management/mid-day.com reserves the sole right to alter, delete or remove (without notice) the content in its absolute discretion for any reason whatsoever

"Exciting news! Mid-day is now on WhatsApp Channels Subscribe today by clicking the link and stay updated with the latest news!" Click here!