Thousands of passengers had a harrowing time on Saturday morning at airports across the world as the airline's PSS software, which looks after check-in, baggage and reservation, did not function from 3.30 am to 8.45 am due to a technical glitch
Pic courtesy/Twitter/ANI
New Delhi: As Air India's passenger service system (PSS) software shut down for six hours on Saturday, the airline said a total of 155 flights will be delayed for an average duration of two hours till 8.30 pm. Thousands of passengers had a harrowing time on Saturday morning at airports across the world as the airline's PSS software, which looks after check-in, baggage and reservation, did not function from 3.30 am to 8.45 am due to a technical glitch.
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Air India flights affected as airline's SITA server is down all over India & overseas since 3:30 am. More details awaited. #Visuals from Indira Gandhi International Airport in Delhi pic.twitter.com/Wl2hElACUU
— ANI (@ANI) April 27, 2019
Ashwani Lohani, CMD Air India: B/w 3:30 to 4:30 am today, passenger services system of Air India that is run by SITA was taken for maintenance & after that it remained down till 8:45 am, it has just come back. System restored. During the day we will see consequential delays pic.twitter.com/nyUUHJcSaa
— ANI (@ANI) April 27, 2019
155 Air India flights with an average duration of 2 hours expected to be delayed till 8:30 PM. pic.twitter.com/scVFWOAgIT
— ANI (@ANI) April 27, 2019
"155 flights, with an average duration of two hours, are expected to be delayed till 2030 hours," Air India spokesperson said. The airline's chairman and managing director (CMD) Ashwani Lohani said he expects normalisation of operations by Saturday night. The average number of flights that Air India group, which also includes subsidiaries Alliance Air and Air India Express, flies daily are around 674.
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