Pinnacle Teleservices implements uplifting HR policies, employee retention measures and offers consistent support to its employees. It received the honour of India's Greatest Workplace at the recently concluded Resilient India Conclave at the Vivanta by Taj, New Delhi.
Pinnacle Teleservices
Pinnacle Teleservices Pvt. Ltd. is a telecom services company that is a privately held entity known for being one of the best working places in India owing to commendable organisational culture. It is headquartered in Nagpur and has been renowned for doing remarkable work in the telecom services sector. The company's human resources strategy is developed keeping in mind the growth and upliftment of all the members working in the company. The HR head and his team develop the strategies while taking feedback and opinions from the subordinate teams and the department heads.
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The company performs a comprehensive team performance and activity with a scoring pattern and accordingly works toward improving both the parameters. For organisational behaviour, the company conducts a holistic performance evaluation, and for performance, there is an annual evaluation. Pinnacle Teleservices is largely focused on employee retention and analyses the team members at risk while eventually retaining the right characters and skills to overcome any problems they might be facing. There are programs such as counselling through department heads, closed-door discussions with HR Personnel, close-door interaction with the director specifically designed for employee retention.
Pinnacle Teleservices also strives towards customer satisfaction while engaging with the teammates and routing through the training programs. The teams within the company are trained to become experts in offering highly designed customer satisfaction which is one of the most important elements of performance evaluations. Each member working in the organisation is encouraged and trained to make decisions that favour individual performance, team performance, and organisation performance. However, each member has some limitations to their decision-making power because there is a hierarchy system within the organisation that brings order and discipline.
Right from the time a new member joins Pinnacle Teleservices to the time when the member starts going up the professional ladder, the HR department is always there to extend maximum support. To be sure of a new team member gelling up with the peers as well to the Organisational Culture an in-person feedback meeting is initiated by the HR Department after a month of his/her joining. To help the newly joined members get settled into their shoe comfortably with a feeling of job satisfaction, responsibility and belongingness along with the self-satisfaction in regards to their anticipation of growth, at the time of joining the company, a closed-door meeting is taken by the HR Dept and secondly by the concerned HOD.
Some kindness initiatives are also in practice at Pinnacle Teleservices, which ensure that each member can benefit from some of the other special benefits over a month. These include flexible working hours, work from home privilege, attendance punch relative relaxations, weekly cultural meets, sporting and talent nurturing activities, etc. The organisation culture believes in equality, respecting each other, and one another's grades. There is an open opinion ticket procedure wherein each member can put forth their idea of collective progress from the smallest level of operations to the top smart plan that benefits everyone.
As a company that has emerged at the top in the telecom services sector, Pinnacle Teleservices Pvt. Ltd. has proven to be one of the greatest workplaces in India because of the commendable policies and protocols that are put into place for handling the employees of this organisation. The company pays attention to the individual and team performance in equal measures and stays on track with a tangible scoring pattern that helps in hands-on analysis. In addition, there are rigorous training programs that strive towards customer satisfaction while looking towards engaging with the teammates and routing through the training programs. Other kindness initiatives such as flexible working hours, working from home options, and the company culture that encourages talent push employees to perform well.
The Brand Story appreciates the remarkable efforts of Pinnacle Teleservices Pvt. Ltd. for offering unlimited opportunities to its employees for overall growth. Mr. Abhay Kaushik, Editor in Chief and Director, The Brand Story, said, "Pinnacle Teleservices is a place that gives its employees a fair chance to grow and realise their maximum potential professionally. There are multiple policies in place that offer considerable growth to the members of this company. The Brand Story is honoured to award Pinnacle Teleservices as India's Greatest Workplace in the category of Telecom Services."
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