True that technology is changing at a rapid pace and hundreds of innovative products are launched every day. As far as the failure of Samsung Galaxy Note 7 is concerned, we are still in a state of dilemma
Samsung Galaxy Note 7
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Technology is changing at a rapid pace and hundreds of innovative products are launched every day. And in this era of technological change, some products turn out to be utter failure, while others are remembered forever as customers connect with it for a long time. So can we actually blame the makers or we can only say that it happened by chance?
As far as the failure of Samsung Galaxy Note 7 is concerned, we are still in a state of dilemma. The south Korean giant launched the Samsung Galaxy Note 7 in August this year and had great expectations from its worldwide customer base. Packed with a bunch of innovative features and a classy look, it happened to be one of the best smartphones ever launched, until and unless it was let down by a massive manufacturing defect. Batteries of Note 7 faced a sudden explosion issue and Samsung took a note of several such incidents across the world. According to industrial analysts, Samsung incurred a loss of around $1 billion. However, a global recall of nearly 2.5mn devices was announced and quick replacements were guaranteed by the tech giant.
While we talk of technological innovation and its consecutive failure, we cannot only blame Samsung for its failed product, Note 7. Many others like Google Glass and Hoverboard, a two-wheeled, battery-powered board or scooter, started off well but later turned out to be failures. Safety and health concerns and built-in camera’s privacy and piracy issues of Google glass or Hoverboard faulty lithium-ion batteries were considered to be the reasons behind their failures.
Krishna Mukherjee, analyst (telecoms) said, “In the case of Note 7, such incidents provide enough room for introspection for the tech world and the government to ensure the safety of citizens." “Technology service providers should meet certain benchmarks before launching a product and the government also needs to play a role here,” she told IANS. So for tech experts, Note 7 is not yet a tech failure but a lesson in disguise for Samsung to prove to the world that it will focus on safety of customers.
Do remember that before Samsung launches its flagship device, Galaxy S8 next year, a safe Note 7 device should ideally be back in people’s lives.
-with inputs from agencies
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