Food app, eatery goof up order; deliver wrong dish twice to customer

The customer was delivered a chicken dish instead of the paneer dish he had ordered, not once, but twice!

A consumer court in Pune has ordered an app-based food delivery service and a city-based restaurant to pay a compensation of Rs, 55,000 to a customer for delivering a wrong dish twice. The customer was delivered a chicken dish instead of a paneer dish that he had ordered for.

According to India Times, the customer was a Nagpur-based lawyer, Shanmukh Deshmukh, who had ordered a butter paneer masala from a Pune-based hotel through a popular food delivery service on May 31. However, as alleged by the customer, while eating the food he realized that he was served chicken instead of paneer.

The disappointed customer complained to the restaurant regarding the wrong order delivered to him. The restaurant promised to replace his order and delivered to him as promised. Much to his shock, the customer once again received butter chicken instead of paneer butter masala.

Disgruntled, the customer filed a complaint against the app-based food delivery service and the restaurant for hurting his religious sentiment and demanded compensation of Rs 5 lakh and Rs 1 lakh for harassment.

Also Read: 26-year-old man works as delivery boy in the day, robs people at night

The app-based food delivery service has argued in the court that it was not at fault as it is the mistake of the restaurant that supplied the wrong dish. The app-based food delivery service has also refunded the amount and the customer has filed the complaint to defame them. However, the restaurant admitted its mistake.

The Pune court directed the app-based food delivery service and restaurant directed to pay Rs 50,000 for deficiency in service and the remaining amount for mental harassment.

Also Read: Mumbai Crime: Gang robbing flyers at Mumbai airport arrested

Catch up on all the latest Crime, National, International and Hatke news here. Also, download the new mid-day Android and iOS apps to get the latest updates

"Exciting news! Mid-day is now on WhatsApp Channels Subscribe today by clicking the link and stay updated with the latest news!" Click here!