Cancer patient deboarded for ‘seeking help from crew’

The incident happened aboard an American Airlines flight. Representation pic

A cancer patient, who recently underwent a surgery, was allegedly deboarded after she sought assistance from an attendant to keep her handbag in overhead cabin. The incident happened aboard a New York-bound flight of American Airlines, at Delhi airport, on January 30. It became known after Meenakshi Sengupta lodged a complaint against the flight attendant.

In her complaint to the Delhi police and the Civil Air, Sengupta said, "...After the flight was about to take off, cabin lights were dimmed. At that time, an airhostess came to put my handbag in the overhead compartment. I requested her to help me put it but she refused to do so and told me it's not her job.... The crew said that if I'm so uncomfortable I should just de-board the flight."

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The DGCA has taken cognisance of the case and asked American Airlines to submit its report. Meanwhile, the airline, in a statement, said it removed a "disruptive customer" and offered "refund" for the unused portion of the ticket.

30 January
Day the incident happened on a Delhi-New York flight

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