Citizens can directly send photos to the WhatsApp chatbot number to report issues such as “garbage not being picked up, roads not being cleaned, and dead animals not being removed, an official from the BMC stated

Citizens should share the address/GPS location along with the photograph. Once registered, the complaint will be forwarded to the relevant department, the official said

The solid waste management officer concerned will address the complaint within the specified timeframe and upload a photograph of the resolved spot

Starting from June 1, the BMC introduced a dedicated WhatsApp chatbot number, 9324500600, to report drain desilting complaints. Citizens can use this number to report the removal of silt from drains in their respective areas. It is essential to provide accurate details, including the location, department, date and time of the complaint

An officer from the BMC stated, Uploading photos with GPS location will aid in identifying the complaint location. After filing the complaint, the complainant will receive a complaint number. Once resolved, the photo will be shared with the complainant