Now, a QR-based chatbot to entertain passengers

Once you scan the QR code, you’re treated to a whole new level of travel and infotainment via an intelligent chatbot, said an official

Central Railway on Wednesday introduced a QR code-based entertainment and infotainment chatbot onboard the iconic Deccan Express, the officials said. The services will soon be extended to 10 more trains, the officials said.

"Using Gupshup's world-class conversational engagement solutions, Central Railway is making travel a richer, more intuitive, and engaging experience. The initiative, under its non-fare revenue model, has been planned to be introduced in 10 more express trains. If you are a frequent traveller on the popular Deccan Queen train, you can't miss the QR code placed in each bay area," Central Railway chief public relations officer Shivaji Sutar said.

"Once you scan the QR code, you're treated to a whole new level of travel and infotainment via an intelligent chatbot. You can access more details about the journey. These details include places to visit, shopping, meals to try, clothing, souvenirs and more," he said.

"As a part of infotainment, there are interesting quizzes on offer that will help refresh your general knowledge. For the gaming aficionados, exciting games will keep you engrossed. And for those that love stories, especially mythology, you will be treated to short, unheard stories from Ramayana, Mahabharata and other folklore. To top it all, the chat bot can engage with you in any language of your choice, supported by Google Translate," he added.