No calling before 8 am, after 7 pm, RBI tells loan recovery agents

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The RBI on Friday issued fresh instructions barring recovery agents from resorting to intimidation of borrowers as well as calling them before 8 am and after 7 pm.

While issuing additional instructions to regulated entities including banks, NBFCs and ARCs, Reserve Bank (RBI) said it has observed that recovery agents are deviating from its instructions with regard to the recovery of loans.

"It is advised that the REs (regulated entities) shall strictly ensure that they or their agents do not resort to intimidation or harassment of any kind, either verbal or physical, against any person in their debt collection efforts," the RBI said in a notification.

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It also asked them not to send inappropriate messages to them in any form, make threatening or anonymous calls besides not calling the borrower before 8 am and after 7 pm for recovery of overdue loans, or make false and misleading representations. RBI has issued guidelines from time to time as part of the Fair Practices Code (FPC), and has already advised REs that they should not resort to intimidation or harassment of their borrowers.

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