Mumbai: Commuters hassled as doors of AC local train fail to open at Nalasopara station

AC local train. File Photo

The doors of a Virar-bound AC local failed to open at Nalasopara station on Monday night.

Angry commuters were seen arguing and fighting with the motorman of the AC local train. "It was a technical failure leading to the non-opening of the gate," Western Railway CPRO Sumit Thakur said.

According to Western Railway officials, the doors of six coaches from the motorman side could not be opened due to TCMS (Train control management system) failure.

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As per the official investigation report by Western Railway, communication failure was found in coach no. 7028 CBA and coach no. 7026CBA. The train after arriving at Virar station platform no 1 at 23.34 hours rake was to depart empty.

"Tightening of connectors of ICP card MVB train network circuit of coach no. 7028 CBA and coach no. 7026 CBA has been done. After the primary action, the train network and vehicle network became healthy and started working normally. The passengers were suitably counselled by RPF and GRP officials," Thakur added.

However, this isn't a one-off incident as commuters of air-conditioned locals in both Western Railway and Central Railway have expressed disappointment over poor services and recurring technical faults, especially since they have paid a premium amount to avail the services.