Aircall: A Simple and Effective Cloud-based Phone System

Aircall

Founded in 2014, Aircall is a business telephony solution in the cloud that allows companies to set up their call center in a few moments, with the possibility of obtaining lines in France or around the world. Aircall can be integrated in 1 click with the most important CRM or Helpdesk on the market, including Salesforce.

Its telephone system is simple to install, easy to access, scalable according to the needs of the company and customizable. "We target companies between 50 and 1,000 employees," says Jonathan Anguelov, COO and co-founder of Aircall. "For the moment, we are addressing the sales and customer service teams. But our goal is to replace the fixed and mobile telephone in businesses," he adds. The service makes it possible to manage all calls, create queues, exchange information between users, etc.

Integrate Aircall into your communication and customer relationship tools

If Aircall is used for making calls, the application takes on its full meaning when used with a CRM - Salesforce for example. Aircall's great innovation lies in its ability to collect and store all the information related to a call (phone number, date and time, call recording, etc.) in the customer file of the CRM tool. Thus, when a customer calls, he is automatically recognized by the system: on the screen, the account manager has direct access to all of his customer's data and to his complete history. A huge improvement in customer relations! Jonathan Anguelov says: "An agent saves one minute per call. At the rate of a hundred calls per day and per team, the savings made are enormous! Aircall brings productivity."

Aircall integrates with over 86 different tools and support services (Salesforce, Zapier, Zendesk, Hubspot, Intercom, etc.), as well as an API that allows you to use Aircall with any other online solution.

Aircall: call center available instantly

Aircall makes it easy to set up a VoIP phone system. You need only 3 minutes to create an account for your company and choose the phone numbers for your collaborators.

All your collaborators and support and assistance agents (reception, customer service, etc.) have access to the phone system in the cloud or a free mobile phone app.

Aircall offers an intuitive and simple-to-use online telephone service. Additionally, you can add and delete your collaborators' accounts in one click and set up automatic call forwarding according to their activities and responsibilities. You can also enable phone numbers for international calls.

Aircall makes it easy for you to use the tool anywhere: softphone, computer, or mobile.

Aircall is capable of managing:

• the voice messages during call waiting,
• the call queue,
• interactive voice responses (IVR),
• team discussions before transferring a call,
• call recording,
• distributing calls and managing rows,
• unlimited simultaneous calls,
• omnichannel communication,
• shared call mailbox.

Aircall offers an intuitive and easy-to-use interface, consisting of an analytics dashboard to keep track of incoming and outgoing calls, and the duration of the calls among other things. The analysis of all this data allows decisions to be made according to the needs of the business.

Advantages of Aircall

• One-click native CRM and helpdesk integrations
• Switchboard functionalities: routing, IVR, etc
• For modern sales, business, and support teams

Aircall is more valuable when it is integrated with the CRM, or any other tool that allows centralized management of customer information.

Customer service is teamwork and Aircall helps you optimize it.